How do I get my ebooks?
Once your order has been processed you will get a link that will
transfer you to Fetch, our digital delivery partners. Clicking on that
will take your through to our part of their site where you can download
your book(s). You'll also get an email from us with the link in it. And
if you create an account with us you'll be able to access the links for
each order you place with us through your account page.
What happens if I lose my ebook file?
Don't worry, if you bought it from us you can probably get it back. Remember that email we sent you? Well just clink on the link again and you'll be able to download the book again. Or if you created an account, just go to your account page to a link of links for all of your orders. We allow books to be downloaded up to 10 times over a period of 6 months. If you lose the file after that, get in touch with us and we'll arrange to get you a replacement. As long as we still stock the item you should be OK.
What Ebook formats do you sell?
That depends on the publisher. For books we publish ourselves we currently support EPUB, which is an open standard and the usual format for iBooks, and MOBI, which is the format for the Kindle. Other publishers may support other formats.
Do I need to buy a Kindle, iPad or other device to read your books?
No, ebooks can be read on ordinary personal computers using a variety of free software. If you can access this web site you can read our books. See here for further details.
What payment methods do you accept?
Currently all of our payments go through PayPal. However, if you don't have a PayPal account, they will process card payments for us. As long as you have a credit or debit card from one of the major companies you should be OK.
How do I create an account?
You will be prompted to create an account the first time you complete an order. We do it then because by that time we'll have the email and address associated with your PayPal account so you don't need to fill in anything other than your password.
Do I need to create an account?
No, you can carry on shopping as a Guest. Creating an account just makes it easier for you to see what you have ordered, and for us to keep in touch with you.